Payment and Delivery


By registering on the website, you agree with the prices and payment terms and that they are subject to change. Payment can be made by credit card, paypal and payment upon delivery.

To pay by credit card, you must enter your card information on the website to complete the transaction. All personal information is strictly confidential and will only be used to complete your purchase.

Currently, free shipping to ALL JAPANESE TERRITORY is offered on purchases over ¥15,000. Shipping rates are subject to change without notice.



Delivery time and shipping costs may vary depending on the location and carrier chosen. During periods of high order flow, or due to bad weather, delays by the carrier may occur. If your order does not arrive on the estimated date, please contact our call center for clarification by When placing the order, the customer agrees that, from the moment the order is dispatched, all logistics become the responsibility of the Post Office or the Carrier hired at the end of the purchase.


The delivery time displayed on the order is an estimated average time stipulated by the system, and may change during its journey without prior notice.

a)Receipt can be made by anyone present at the address indicated, upon signing the proof of delivery.

b) If there is no one present at the address indicated in the order, the company responsible for the delivery will leave an information in the mailbox with the telephone number and order number. The customer must contact the telephone indicated in the newsletter, to request a new delivery at a scheduled time. If this contact with the delivery company is not made by the deadline indicated in the newsletter, the package will return to our logistics center and will remain in the warehouse center until the customer contacts us for a new delivery schedule. In this case, payment of the return shipping is required.

If the customer does not contact you within 7 days, the order will be cancelled.


Does Nalinge have free shipping?

We provide free shipping to ALL JAPAN on purchases over ¥15,000.


How are the packages?

Your purchases will be delivered in discreet, appropriate and sealed packages to ensure that the product is not damaged during transport.